Refund and Return Policy

Effective Date: 09 June 2024

At Modwox.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.

30-Day Return Policy
You have 30 days from the date of receiving your item to request a return.

Return Eligibility
To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You must have the receipt or proof of purchase.

How to Start a Return
To initiate a return, please contact us at support@modwox.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at support@modwox.com.

Unboxing Video Requirement
An unboxing video is required to process any refund. This helps us verify the condition of the item as received.

Damages and Issues
Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately at support@modwox.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please reach out if you have any questions or concerns about a specific item.

Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or need assistance, please contact us at support@modwox.com.